Are you a people person who enjoys helping others out? If so, finding an email and chat support job may just be perfect for you.
Unlike most customer service jobs where you need to talk to the other person on the phone, these jobs allow you to stay behind a computer. Instead of talking to them, you’ll be typing.
Online chat allows you to help others in real-time, email support on the other hand takes a little bit longer since you can’t always instantly reply to them.
Either way, they’re both perfect if you want to enjoy a flexible schedule and work from home.
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What are Email & Chat Support Jobs?
You’re probably already familiar with email and chat support jobs because you’ve dealt with them at some point before.
Basically, when you have a problem with a product, for example, your cable, computer, or internet provider, the first thing you do it quickly call tech support.
On the other end, someone from the company or hired by the company will try to assist you with your issue.
But in this case, you’ll be on the other end of the line trying to help customers troubleshoot their problems.
These jobs are mostly divided into these 4 categories. Although there are other forms of online email and chat support as well.
- Customer support. This is a customer service job helping buyers who have issues or problems with the products they purchased from the company you work for. Here, your job is to help them get it working, troubleshoot, or provide warranty services.
- Sales support. While customer service is an after-sales job, this one focuses on trying to sell people your company’s products. In some cases, it will be very similar to telemarketing. And, it others, you might be contacting existing customers to see if they want upgrades to their products or services.
- Technical support. Technical support requires a specific skill in troubleshooting. Often, this involves customers with computer software or hardware problems. But, it can be anything technical like how to operate a new sewing machine they just purchased.
- Email support. Email support jobs are more focused on typing rather than talking to the customer. This is a popular method but it takes longer and customers aren’t able to receive the help instantly as with the others above.
How Much Do Online Email & Chat Support Jobs Pay?
Online email and chat support jobs pay up to $10 an hour. On average you’ll likely earn anywhere from $8 to $15 per hour depending on what kind of online chat job you get and which company hires you.
In general, this job does not pay as high as many of the other stay at home jobs or businesses. But, it also doesn’t require a specific skill or experience that some other jobs do.
Who Can Do This Work & Are There Any Qualifications?
One of the best things about this job is that there are no specific skills or certification qualifications. That said, for chat jobs, many companies will want their staff to be able to speak fluent English.
Additionally, being patient and consider are key characteristics of online support personnel. After all, people who are calling you have problems. That means most of the time they’re frustrated, angry, and can even lash out.
So, a lot of understanding and calm is needed to handle the job.
In addition to attitudes, you’ll also need a few things.
- A reliable internet connection. The faster the better. In most cases, you’ll need something that can transfer data faster than 5 Mbps so the line doesn’t get choppy.
- Fast typing speed. Many companies will want you to be able to type 35 words per minute or more. That’s because, in addition to speaking to the customer, you’ll need to document their problems and other details.
- Since you’ll be working from home, they need to know you’re showing up. Many people who work at home miss a lot of workdays because they get caught up playing with their kids or feel too comfortable at home.
Because online email and chat support jobs allow you to work from home, they’re perfect for:
- Stay a home moms
- People who have difficulty going to work like those with a disability or chronic conditions
- People who prefer working in their own private workspace
Since they don’t require your presence in an office, these jobs have become very popular. They’ve also allowed a lot of people who want to stay home to take care of the kids to be productive and contribute to their household income.
9 Legit Flexible Email & Chat Support Jobs From Home
FlexJobs is a job board that allows you to find many different online jobs, among them online chat jobs where you can work remotely. It’s a good place to start because it offers a wide array of companies looking for potential talent.
Just as importantly, they vet every job posting to ensure that they are legitimate. This saves you a lot of time and effort since you’re sure that you won’t be scammed after doing a few interviews.
Within Flex Jobs’ boards, you’ll be able to choose from jobs that are full-time and part-time depending n what your current needs are.
Do note that you will need to pay a small subscription fee to see the complete job posting and apply for it. The good news is, it will be worth your money since there are many large companies looking here.
Upwork is an online job marketplace where people can post job offerings and get hired as well. The biggest difference between Flex Jobs and Upwork is that there is no payment to search with Upwork.
Also, the majority of Upwork’s users are solopreneurs or small to medium-sized companies, most of whom are involved in doing some kind of online work like blogging or e-commerce. As such, you’re less likely to find jobs for large companies. But, it also means that the jobs will have more flexibility and you’ll be able to see how entrepreneurs work.
Fiverr was originally designed for micro-tasks that cost $5. While this works for some jobs like data entry, you may not want to do chat support for $5.
To fix that limitation, Fiverr now allows users to provide more complex tasks. As such, the base fee is often $5. But, you’ll be able to include add-ons that cost anywhere from $5 to over $100 depending on what the task is.
Thus, you can put live chat agent services under these complex tasks.
The beauty of Fiverr and Upwork is that payment and negotiation is much simpler. You go through their respective marketplaces so there’s no extra hassle when it comes to getting paid.
In addition to Upwork and Fiverr, Freelancer is another good option. As its name suggests, Freelancer allows employers to find freelancers. And, for freelancers to offer their services as well.
As a chat support agent, you’ll be able to offer your freelancing services here to find people looking for that specific need.
A lot of companies and users in Freelancer are in the tech/software field. So, online support is a key element in their business, be it big or small.
This gives you a good opportunity to find a well-paying stay a home chat job.
Apple At Home
Apple at Home Advisor is the customer service and technical support arm of tech giant Apple. As such, you’ll need to be proficient in using their products including their laptops, tablets, and phones since you’re going to be helping customers troubleshoot problems with these items.
As you would expect, this is one of the higher-end jobs, coming with paid vacation leaves and product discounts. If you get accepted, Apple will send you one of their computers you can work with.
As far as pay goes, it varies depending on your work experience, performance, and where you live.
Like Apple, Best Buy also hires remote customer service agents. The main difference between the two is the kind of work you do.
Here, your primary duties revolve around helping customers troubleshoot their problems, assist them with purchases they’ve already made, simple product queries and trying complete order sales.
There are likewise some more technical-related support jobs. Since Best Buy sells tech products like those from Apple and Microsoft, it also offers help and after-sales service for them.
But, for these jobs, you’ll need at least a year of experience in technical troubleshooting. And, Best Buy will ask you to be available for at least 35 hours a week.
Capital Typing specializes in handling a lot of different kinds of work that many companies on a budget prefer to outsource to help keep their employee count down. These include phone chat and email support jobs. In addition, they also offer data entry, translation, transcription, and customer support representatives.
This gives you the opportunity to try out a variety of jobs to make a consistent income stream.
Fancy hands is somewhat similar to Fiverr. But in this case, they specialize in 20-minute microtasks.
As such, these are one-time gigs where you’re hired by someone to complete a task. This allows you to make a quick $3 to $7 in less than half an hour.
In addition, to live chat jobs, you can likewise offer them data entry, organization, scheduling, and email support depending on what they’re needs are.
It is worth noting that since the jobs are one-offs unless you can get a lot of them consistently, you’ll want to use Fancy Hands as a secondary income source to supplement those that can pay on a more regular basis.
Arise is another legit place where you can find online chat support jobs. It has been around since 1994 and has an A+ rating from the Better Business Bureau.
The company provides online chat personnel for Fortune 500 companies as well as small businesses, many of which begin as contractual work. You can then work your way up from there.
One of the best features of Arise is that you’re able to set your own schedule. This gives you the flexibility of working from home while still ensuring you have the time to prepare their food or pick them up from school.
Most of the entry-level openings are those for phone chat jobs as well as online customer support jobs, in case you’re not a fan of doing online phone support.
The service is available in the U.S., U.K., and Canada.
Email and chat support jobs are amazing ways to make money from home while being able to care for your kids and set your own schedule.
It also allows you to stay in touch with other people which helps things feel that human connection especially when you’re not working in an office.
Of course, you also don’t have to talk to customers via phone which is a big plus for a lot of people.
The list above will help you find a great job where you can earn extra income while staying at home.